Expert solutions for complex people challenges
Independent ethics and integrity specialists for education, charity and nonprofit organisations across New Zealand and Australia.
Welcome
Every organisation that works with people will receive concerns and complaints about behaviour or organisational performance. Those concerns vary enormously – from concerns about a single interaction to allegations of serious misconduct. How these situations are handled has an outsized effect on the people involved and the organisation. Concerns that aren’t taken seriously don’t disappear. They grow, involve more people, and become harder to resolve fairly.
The organisations that come through the most difficult situations well aren’t the ones that avoid them. They’re the ones that set themselves up to hear concerns early, take them seriously, and respond with fairness and competence.
That capability is built through well-designed systems, effective training, and the right independent specialist on call. For education and nonprofit organisations, that means a specialist who already understands your environment. That’s what Basalt Solutions provides. So when something serious lands, you’re prepared to handle it well.
Tim Sterne, Founding Director
How we help
Independent Investigations & Reviews
When a serious complaint or allegation arises, independent expertise protects everyone involved. We conduct workplace, student conduct, historic abuse, and organisational investigations and reviews for schools, churches, and nonprofits across New Zealand and Australia. We also provide advice and guidance to clients handling these processes internally.
Training
Specialist training for leaders dealing with complex complaints and concerns. This includes our school investigation training – the only professional learning of its kind in Australasia, specifically designed to equip school staff to investigate matters like bullying and other sensitive and complex student and staff matters.
When do organisations call us?
- A formal complaint or allegation has been received that requires an external, independent investigation
- You’re conducting a complex internal investigation and want expert advice and oversight
- A safeguarding concern has been raised involving a child or vulnerable person
- You’ve dealt with an incident internally and want an independent review of your response
- Concerns have arisen about culture or internal practices and independent review is required
- You want to proactively improve your internal complaint handling systems and processes
Profit With Purpose
A portion of our profits supports anti-trafficking work across the Asia-Pacific region. To learn more about this, contact us directly.
Whether you’re building capability through training or need immediate support for a sensitive matter, early engagement enables us to find the right solution for you.