Expert solutions for complex people challenges

Helping leaders and boards in education, charity and nonprofit organisations across New Zealand and Australia understand and respond to concerns, complaints, conflicts and crises.

Welcome

I’m Tim Sterne, Founding Director of Basalt Solutions. Many organisations are built to function well when there are no concerns being raised. But an organisation that only succeeds when they’re not hearing about issues is fragile. Concerns, complaints, and allegations shouldn’t be unexpected surprises. They’re inevitable.

The question isn’t whether issues will arise. It’s whether your organisation is the kind of place where they can be raised, heard, and handled well. Organisations that accept that reality, and invest in responding with transparency and competence, build a reputation of trust.

When we’re working well together, it looks like this. Your organisation is honest about the types of issues that might occur, without trying to make precise predictions. You have the capacity to make robust assessments and decisions that will withstand scrutiny. You’re building the internal capability to handle concerns well. And you know exactly when to call us for the most serious issues.

Trusted to deliver

He made a very real and positive difference and enabled us to successfully navigate a difficult process. I’m grateful for Tim’s support and recommend his services.

I would not hesitate to recommend Tim to any organisation seeking expert guidance and independent review in challenging situations.

What a comfort it was knowing the investigation was in the safest of hands.

I recommend Tim's services to any school looking for a thorough and fair investigation from someone who understands the education environment.

Tim's expertise and training set us up for success.

How we help

Basalt Solutions provides expert independent support to education providers, charities and nonprofits across Australia and New Zealand.

Independent Investigations

Expert independent investigations into workplace misconduct and sensitive complaints involving your staff, volunteers, students or people in your care. We are engaged when a case requires more than just basic procedure, including allegations against senior staff, conflicting accounts, or situations with significant risk. Our approach delivers detailed analysis, credible conclusions, and reports that stand up to scrutiny.

Training

Crisis Advisory

Organisational Reviews