Expert solutions for complex people challenges
Helping education and nonprofit organisations across New Zealand and Australia respond to concerns and complaints with integrity
Welcome
Every organisation that works with people will receive concerns and complaints about behaviour or organisational performance. Those concerns vary enormously – from concerns about a single interaction to allegations of serious misconduct. How these situations are handled has an outsized effect on the people involved and the organisation. Concerns that aren’t taken seriously don’t disappear. They grow, involve more people, and become harder to resolve.
The organisations that come through the most difficult situations well aren’t the ones that avoid them. They’re the ones that set themselves up to hear concerns early and respond with fairness and competence.
That capability is built through well-designed systems, effective training, and the right independent specialist on call. A specialist that understands your environment. That’s what Basalt Solutions provides. So when something lands, you’re prepared to handle it with integrity.
How we help
Report Intake
Receipt and assessment of initial reports on behalf of your organisation. This process clarifies the nature of the concern and what outcome the reporter is seeking. From a simple intake process through to fully managed reporting systems with data analysis and reporting, we tailor our involvement to your needs.
Training
Specialist training for leaders dealing with complex complaints and concerns. This includes our school investigation training – the only professional learning of its kind in the Pacific, specifically designed to equip school staff to investigate matters like bullying and other sensitive and complex student and staff matters.
Advice & Guidance
Not every situation calls for an independent investigation, but every internal investigation benefits from expert oversight. We work alongside the people in your organisation who are tasked with running an investigation process, providing guidance on scoping, evidence identification and preservation, interviews, analysis, findings and reporting. Think of us as an investigations manager sitting alongside you, without the cost of full external engagement.
Independent Investigations & Reviews
When a serious complaint or allegation arises, independent expertise protects everyone involved. We conduct workplace investigations, student conduct investigations, and historic abuse investigations. We also conduct no-blame organisational reviews.
When do organisations call us?
- A formal complaint or allegation has been received that requires an external, independent investigation
- You’re conducting a complex internal investigation and want expert advice and oversight
- A safeguarding concern has been raised involving a child or vulnerable person
- You’ve dealt with an incident internally and want an independent review of your response
- Concerns have arisen about culture or internal practices and independent review is required
- You want to proactively improve your internal complaint handling systems and processes
Profit With Purpose
We believe business can be a force for good. A portion of our profits supports anti-trafficking work across the Asia-Pacific region. To learn more about this, contact us and we’ll be happy to tell you all about it.
Whether you’re building capability through training or need immediate support for a sensitive matter, early engagement enables us to find the right solution for you.