When concerns are raised, we help you respond with integrity
Independent specialists helping education and nonprofit organisations across New Zealand, Australia and the Pacific build a trusted reputation through expert responses to concerns and complaints.
Your response defines your reputation
Every organisation that works with people will receive concerns and complaints about behaviour or organisational performance. Those concerns vary enormously – from concerns about a single interaction to allegations of serious misconduct. How these situations are handled has an outsized effect on the people involved and the organisation. Concerns that aren’t taken seriously don’t disappear. They grow, involve more people, and become harder to resolve.
The organisations that come through the most difficult situations well aren’t the ones that avoid them. They’re the ones that set themselves up to hear concerns early, respond with fairness and competence, and gain the trust and confidence of their people and community in the process.
That capability is built through:
- well-designed systems that enable concerns to be heard and triaged efficiently
- training that equips your team to handle concerns and complaints well
- independent specialists you can call when external, third-party assistance is required – specialists that understand your environment
That’s what Basalt Solutions provides. So when something lands, you’re prepared to handle it with integrity.
A different kind of specialist
Concerns and complaints land differently in schools, tertiary institutions, faith-based organisations and nonprofits. The relationships are more complex, the reputational stakes are higher, and the right response requires more than just process knowledge – it requires genuine familiarity with how these environments operate.
Basalt Solutions was built specifically for these sectors. That focus, combined with high-end investigation and risk management skills, plus real operational experience across education and nonprofit governance, means we understand what’s actually at stake, and respond accordingly.
How we help
Report Intake
Receipt and assessment of initial reports on behalf of your organisation. This process clarifies the nature of the concern and what outcome the reporter is seeking. From a simple intake process through to fully managed reporting systems with data analysis and reporting, we tailor our involvement to your needs.
Dispute Resolution
Many concerns and complaints can potentially be resolved, if addressed early enough. We work with all parties to clarify the issues, identify what’s actually contested, and guide the matter towards a fair, durable outcome. Where resolution isn’t possible, you’ll have clarity on the key issues and be well placed for what comes next.
Training
Specialist training for leaders investigating complex and sensitive matters within a nonprofit environment. This includes our school investigation training – specifically designed to equip school staff to investigate matters like bullying and other student and staff matters.
Advice & Guidance
Many situations don’t justify a fully external investigation, but would still benefit from expert oversight. We work alongside the people in your organisation who are tasked with running an investigation process – providing guidance on scoping, evidence identification and preservation, interviews, analysis, findings and reporting. Think of us as an investigations manager sitting alongside you, without the cost of another full-time employee.
Independent Investigations & Reviews
When a serious complaint or allegation arises, independent expertise protects everyone involved. We conduct workplace investigations, student conduct investigations, and historic abuse investigations. We also conduct no-blame organisational reviews.
When do organisations call us?
- A formal complaint or allegation has been received that requires an external, independent investigation
- You’re conducting a complex internal investigation and want expert advice and oversight
- A safeguarding concern has been raised involving a child or vulnerable person
- You’ve dealt with an incident internally and want an independent review of your response
- Concerns have arisen about culture or internal practices and independent review is required
- You want to proactively improve your internal complaint handling systems and processes
Profit With Purpose
We believe business can be a force for good. A portion of our profits supports anti-trafficking work across the Asia-Pacific region. To learn more about this, contact us and we’ll be happy to tell you all about it.
Whether you’re building capability through training or need immediate support for a sensitive matter, early engagement enables us to find the right solution for you.