Concerns. Conflicts. Complaints.
We help you
Listen, Respond, Grow
Investigations, reviews, training, and resolution for community-facing organisations across New Zealand, Australia and the Pacific.
Concerns don't just disappear
Every organisation that works with people will receive concerns and complaints about behaviour or organisational performance. Those concerns vary enormously – from interpersonal conflict to allegations of serious misconduct. How these situations are handled has an outsized effect on the people involved and the organisation. Issues that aren’t taken seriously don’t disappear. They grow, involve more people, and become harder to resolve.
The organisations that come through the most difficult situations well aren’t the ones that avoid them. They’re the ones that set themselves up to hear concerns early, respond with fairness and competence, learn from the experience, and gain the trust and confidence of their people and community in the process.
We enable our clients to do exactly that. Turning moments of pressure into opportunities for growth.
A different kind of specialist
Concerns, conflicts and complaints land differently for community-facing organisations. Many are governed by boards, trustees and elected personnel. Trust, not profit, is their licence to operate. Maintaining relationships and reputation with stakeholders is key to long-term sustainability.
That’s why these sectors require more than just generalist support. They need someone with both process knowledge and genuine familiarity with the operating environment.
Basalt was built specifically for these organisations. Our team combines legal training and high-end investigation and risk management skills with operational experience in organisations with community accountability. We understand what’s actually at stake, and provide the specialised service our clients deserve.
Where we work
We’ve worked with:
- Independent and state schools
- Tertiary institutions
- Nonprofits
- Charities
- Churches
- Local government
Our services
We provide support throughout the full life cycle of a concern, conflict or complaint. From the initial conversation through to resolution.
Hear a concern
Independent Reporting Line
An independent place for people to safely raise concerns when internal processes aren’t enough. We listen, help clarify what’s happening, and recommend the right next step.
Address a matter
Investigations & Advisory
When a specific allegation is raised, we conduct workplace and administrative investigations to establish the facts before any decisions are made. We also guide organisations running their own investigations.
Dispute Resolution & Conflict Coaching
Many disputes and conflicts can be resolved if addressed early. We help all parties clarify the issues and work towards a fair, durable resolution.
Strengthen your organisation
Training
Practical workshops for in-house teams and open groups, and coaching for leaders, building the capability to handle complex and sensitive matters well.
Reviews
An independent, reliable assessment of your culture, safety or response to past events, so you can get ahead of risk and come out stronger.
Leadership Coaching
Confidential one-on-one sessions that help leaders think clearly under pressure, make sounder decisions and handle difficult situations with confidence.
Profit with purpose
We believe business can be a force for good. A portion of our profits supports anti-trafficking work across the Asia-Pacific region. To learn more about this, contact us and we’ll be happy to tell you all about it.
Not sure which service fits? Talk to us.