Expert solutions for complex people challenges

Helping leaders and boards in education, charity and nonprofit organisations across New Zealand and Australia understand and respond to concerns, complaints, conflicts and crises with expert, independent support.

Welcome

I’m Tim Sterne, Founding Director of Basalt Solutions. Most leaders don’t plan for the moment someone makes a serious complaint, a conflict spirals, or a situation lands on your board’s desk that nobody knows how to handle. It’s uncomfortable, high-stakes, and often very public. I founded Basalt Solutions to be the call you make when that moment arrives – bringing the independence, expertise, and cultural understanding your organisation needs to grow stronger under the pressure.

Trusted to deliver

He made a very real and positive difference and enabled us to successfully navigate a difficult process. I’m grateful for Tim’s support and recommend his services.

I would not hesitate to recommend Tim to any organisation seeking expert guidance and independent review in challenging situations.

What a comfort it was knowing the investigation was in the safest of hands.

I recommend Tim's services to any school looking for a thorough and fair investigation from someone who understands the education environment.

Tim's expertise and training set us up for success.

How we help

Basalt Solutions provides expert independent support to education providers, charities and nonprofits across Australia and New Zealand.

Independent Investigations

Expert independent investigations into workplace misconduct and sensitive complaints involving your staff, volunteers, students or people in your care. We are engaged when a case requires more than just basic procedure, including allegations against senior staff, conflicting accounts, or situations with significant risk. Our approach delivers detailed analysis, credible conclusions, and reports that stand up to scrutiny.

Training

Crisis Advisory

Organisational Reviews