Concerns. Complaints. Conflicts.
Where pressure becomes growth.
Helping leaders and boards of community-facing organisations across New Zealand, Australia and the Pacific turn moments of pressure into opportunities for growth.
Concerns don't just disappear
Every organisation that works with people will receive concerns and complaints about behaviour or organisational performance. Those concerns vary enormously – from interpersonal conflict to allegations of serious misconduct. How these situations are handled has an outsized effect on the people involved and the organisation. Issues that aren’t taken seriously don’t disappear. They grow, involve more people, and become harder to resolve.
The organisations that come through the most difficult situations well aren’t the ones that avoid them. They’re the ones that set themselves up to hear concerns early, respond with fairness and competence, learn from the experience, and gain the trust and confidence of their people and community in the process.
We enable our clients to do exactly that. Turning moments of pressure into opportunities for growth.
A different kind of specialist
Concerns, conflicts and complaints land differently for community-facing organisations. Many are governed by boards, trustees and elected personnel. Trust, not profit, is their licence to operate. Maintaining relationships and reputation with stakeholders is key to long-term sustainability.
That’s why these sectors require more than just generalist support. They need someone with both process knowledge and genuine familiarity with the operating environment.
Basalt was built specifically for these organisations. Our team combines legal training and high-end investigation and risk management skills with operational experience in organisations with community accountability. We understand what’s actually at stake, and provide the specialised service our clients need and deserve.
Where we work
We’ve worked with:
- Independent and state schools
- Tertiary institutions
- Nonprofits
- Charities
- Churches
- Local government
How we help
Concerns, complaints and conflicts all have a root cause. They come from somewhere. Before jumping to a solution We look at these issues through three lenses and identify where you sit in this framework before recommending the appropriate solution.
- Listen: We help you create a system that enables concerns to be raised safely and heard by the right people in the right timeframe.
- Respond: Where a specific issue requires a response, we help you respond fairly and credibly, whether that takes an investigation or something else.
- Grow: We identify areas in which we can develop your internal capacity to prevent and handle concerns, complaints and conflicts.
Profit with purpose
We believe business can be a force for good. A portion of our profits supports anti-trafficking work across the Asia-Pacific region. To learn more about this, contact us and we’ll be happy to tell you all about it.
Not sure which service fits? Talk to us.