Expert solutions for complex people challenges

Independent ethics and integrity specialists for education, charity and nonprofit organisations across New Zealand and Australia.

Welcome

Every organisation that works with people will receive concerns and complaints about behaviour or organisational performance. Those concerns vary enormously – from concerns about a single interaction to allegations of serious misconduct – and it’s not always obvious which issues will stay small and which will grow into something more serious.

How these situations are handled has an outsized effect on the people involved and the organisation. Concerns that aren’t taken seriously don’t disappear. They grow, involve more people, and become harder to resolve fairly.

The organisations that come through the most difficult situations well aren’t the ones that avoid them. They’re the ones that set themselves up to hear concerns early, take them seriously, and respond with fairness and competence.

That capability is built through well-designed systems, effective training, and the right independent specialist on call. That’s what Basalt Solutions provides. So when something serious lands, you’re already prepared to handle it well.

Trusted to deliver

He made a very real and positive difference and enabled us to successfully navigate a difficult process. I’m grateful for Tim’s support and recommend his services.

I would not hesitate to recommend Tim to any organisation seeking expert guidance and independent review in challenging situations.

What a comfort it was knowing the investigation was in the safest of hands.

I recommend Tim's services to any school looking for a thorough and fair investigation from someone who understands the education environment.

Tim's expertise and training set us up for success.

How we help

Basalt Solutions provides expert independent support to education providers, charities and nonprofits across Australia and New Zealand. We work remotely and in-person.

Training

Specialist training and capability-building for leaders dealing with complex complaints, concerns, and conflicts. Focus areas include investigation leadership, investigative interviewing, and navigating high-stakes conversations.

Organisational Reviews

Independent Investigations

Advisory

When do organisations call us?

They’ve received a formal complaint or allegation that requires an external, independent investigation
They’re conducting a complex internal investigation and want expert advice and oversight
A safeguarding concern has been raised involving a child or vulnerable person
They’ve dealt with an incident internally and want an independent review of their response
They want to proactively improve their internal complaint handling systems and processes