Schools and higher education providers frequently deal with complaints, grievances and allegations involving students, parents and staff.
Basalt Solutions is owned and operated by Tim and Natalie Sterne. Tim is a former Detective Sergeant with a background as a teacher. Natalie is an experienced school teacher who has also worked as a Professional Practice Lecturer in the tertiary sector.
We serve state and public schools, independent and private schools, day and boarding schools, charter schools, international schools, universities, polytechnics, trade academies and industry training organisations.
We develop your internal capabilities through our consulting services – professional development and on-demand advice and coaching – and provide independent investigations when required.
When you work with us you receive personalised, pragmatic solutions based on real-world experience. Because each education provider is unique, we believe in the value of long-term relationships with our clients. That’s how we can serve you best.
Victims and complainants will feel safe coming forward. Students and staff will know they’re going to be listened to and that genuine complaints won’t be swept under the carpet. They’ll know they’re going to be treated with sensitivity and professionalism throughout the entire investigation process.
Students and staff accused of wrongdoing will feel comfortable engaging in your processes. They’ll know you don’t make decisions based on rumour, speculation nor gossip. They’ll know that your decision-making is driven by facts and evidence.
Your staff, students and wider community will have trust and confidence in your processes. You’ll develop and maintain a reputation as the place that treats everyone fairly.
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