Cultural, societal and technological changes have created a critical risk for the education sector. Schools and higher education providers are regularly dealing with complaints, grievances and allegations involving students, parents and staff. This requires a specialist response.
Every institution has its own individual network of relationships between students, parents, governors, board members, teachers, lecturers, tutors, support staff, and coaches. The physical environment can include classrooms, theatres, laboratories, commercial kitchens, residential and boarding facilities, and gymnasiums.
Leaders investigate complaints about the behaviour of staff, students and families. These include complaints of:
The incredibly diverse range of issues creates a massive challenge. A failure to respond appropriately can put people at risk, have legal ramifications, and ultimately cause irreparable reputational damage. Investigations need to be efficient, ethical, and effective.
How you investigate really matters. The problem is that educators are trained to teach, not to investigate.
The education sector is unique. We believe it deserves specialist expertise. Basalt Solutions is owned and operated by Tim and Natalie Sterne. Tim is a former Detective Sergeant with a background as a teacher. Natalie is an experienced school teacher who has also worked as a Professional Practice Lecturer. We’re part of a network of specialists that can be activated when required to suit the individual needs of our clients.
We serve state and public schools, independent and private schools, day and boarding schools, charter schools, universities, polytechnics, trade academies and industry training organisations.
We deliver high quality independent investigations, inquiries and reviews as well as tailored professional learning and consulting packages.
When you work with us you receive personalised, pragmatic solutions based on real-world experience without the overheads of a large law or consultancy firm. Because each education provider is unique, we believe in the value of long-term relationships with our clients. That’s how we can serve you best.
Investigations aligned with natural justice and ethical principles.
Develop a reputation for treating students and staff fairly.
Investigations done once and done well, saving time and money.
Whether you’re looking for an impartial investigation or want to invest in your internal investigation capabilities, you’re in the right place. With extensive experience across investigations and education, we offer you pragmatic solutions you can trust.
How you investigate really matters. We help you get it right.
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