WELCOME TO BASALT SOLUTIONS LTD

Helping educators conduct rock-solid investigations

When complaints and allegations are made about the conduct of students or staff, we help you complete investigations everyone can trust.

Getting investigations right matters more than ever

Education providers regularly deal with complaints, grievances and allegations involving students, parents and staff.

  • bullying
  • harassment
  • threats
  • violence
  • sexual assault
  • fraud 
  • substance abuse
  • corruption

Whether the issue involves students, staff, or both, it’s important to find out what really happened before making any decisions. This can take a lot of time and be hard to get right.

Imagine if there was one place schools and tertiary education providers could turn to for help with any kind of investigation. An experienced investigator who understands the education sector. That’s where we come in.

We support day schools, boarding schools, universities, polytechnics, and student residential facilities. Based in Christchurch, New Zealand, we work with education providers across Australasia.

Tim and Natalie Sterne walking to meet a client
Tim and Natalie Sterne

What makes us different?

Basalt Solutions is owned and operated by Tim and Natalie Sterne. Tim is a former teacher and experienced criminal and civil investigator. Natalie is an experienced school teacher who has also worked as a professional practice lecturer.
 
Many providers investigate and leave. They don’t help your team learn how to do it themselves. We give you the chance to grow your own skills, so you can handle more in the future.
 
Other providers often don’t understand how schools and tertiary institutions actually work. We do. We’ve worked in education. We talk to educators every day. We understand your world, enabling us to ask the right questions and see things others might miss.
 
If you’re conducting investigations in a school or tertiary institution, we believe you deserve specialised support from someone who understands your unique situation.

Our Services

Consulting

Develop your internal investigation capabilities

Independent Investigations

Independent investigations, reviews, and inquiries

Why work with us?

Less Stress

Managing investigations can be stressful and overwhelming. These processes are complex, sensitive and emotionally draining. Our services help you manage issues professionally and fairly. Resolve issues with confidence and reduce the stress across your organisation.

Leaders meeting to discuss the findings of an internal investigation

Less Risk

Educators face risks when managing complaints and allegations of misconduct. Our services help you minimise risk by ensuring thorough and impartial processes. Partnering with us reduces the chances of costly mistakes and legal challenges, helping you protect your people and your organisation.

A leader conducting an investigation under time pressure

Extra Time

Investigations create time pressures. Our services help you streamline these complex processes so you can resolve issues efficiently. By managing investigations on your behalf, we free up your time to focus on your core role. Our training equips you to handle issues yourself quickly, saving time in the long run. Partner with us to get your time back.

Enhanced Reputation

A strong, trusted reputation is vital for educational institutions at school or tertiary level. Our services ensure sensitive issues are handled fairly, transparently and professionally - helping you maintain community trust and confidence. Protect and strengthen your reputation, build stakeholder trust, and demonstrate your commitment to safety, truth and justice.

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