You will deal with complaints. The question is, are you ready?
Every school will receive concerns and complaints. Some will be minor. Some will be serious. Allegations of staff misconduct, parent complaints, student conduct issues, or historic abuse. How those situations are handled has an outsized effect on the people involved, your community, and your school’s mission.
Concerns that aren’t handled well don’t disappear. They grow. The schools that come through the most difficult situations are those that set themselves up early – with the right systems, training, and independent specialists on call.
We provide independent complaint handling, training and investigations for Christian schools, covering workplace matters, student conduct, organisational reviews, and historic abuse, across Australia, New Zealand and the Pacific.
A complete, end-to-end service
Our services covers the full spectrum of complaint handling – from receiving an initial concern through to independent investigation and review – so your school is supported at every stage.
Report Intake
Safe, independent intake of concerns and complaints. From receiving a single concern to fully managed reporting systems. We make it straightforward for people to be heard.
Training
Specialist training for leaders dealing with complex complaints and concerns. This includes our unique workshop for pastoral leaders, specifically designed to equip staff to investigate matters like bullying and other sensitive and complex student and staff matters.
Advice & Guidance
We work alongside your pastoral or leadership teams who are tasked with running an investigation process, providing guidance on scoping, evidence identification and preservation, interviews, analysis, findings and reporting. Think of us as an investigations manager sitting alongside you, without the cost of full external engagement.
Independent Investigations & Reviews
When a serious complaint or allegation arises, independent expertise protects everyone involved. We conduct workplace investigations, student conduct investigations, and historic abuse investigations. We also conduct no-blame organisational reviews.
Why Christian schools choose Basalt Solutions
Faith context experience. We have a genuine understanding of Christian community dynamics, ensuring that your response aligns with your mission.
Former Detective Sergeant and teacher. Founding Director Tim Sterne brings a rare combination of experience across both investigations and Christian education – experience and credibility that matters when processes are scrutinised.
Procedural integrity. Independent processes that align with best practice — protecting your people and your reputation.
Serving schools across Australia, New Zealand and the Pacific. Our international reach gives us an understanding of the specific challenges common to schools across multiple contexts.
Let's talk
Whether you’re facing something urgent or building capability before a crisis arrives, we’re here to help your school navigate it well. Conversations are confidential and without obligation.