Client stories & testimonials
Real world examples of how Basalt Solutions has helped organisations navigate complex challenges through independent investigations and professional training.
A snapshot of our work
The following case studies include a mix of fictionalised composites and real investigations. Some are based on actual engagements where clients have granted permission to share details. Others are illustrative composites, blending elements from multiple real cases to demonstrate the types of challenges Basalt Solutions helps organisations navigate.
Misconduct investigation for a non-profit
A non-profit organisation engaged Basalt Solutions to lead an independent investigation into a series of internal misconduct allegations. The matter was sensitive, with high levels of internal scrutiny and external stakeholder interest. Tim worked with the board and legal advisors to define a robust terms of reference and ensure the process aligned with the organisation’s legal obligations. The investigation involved building trust with reluctant participants, conducting interviews using the PEACE method, and analysing a range of internal and external documentation. The investigation was conducted with a strong focus on procedural integrity, transparency, and fairness. The final report was presented directly to the board, providing a clear and defensible basis for resolution and future governance improvements.
Internal capability building in an Australian school
Tim was engaged to deliver bespoke investigation training workshops for senior leaders at a multi-site independent school in Victoria, Australia. The sessions were tailored to the school’s values, operational context, and regulatory obligations. The training led to an immediate uplift in staff confidence and capability. Shortly after the workshops, the school applied Tim’s methodology to conduct its own investigation into a reportable conduct matter. The process was compliant with relevant regulations and demonstrated the school’s strengthened internal capacity to manage sensitive issues responsibly.
Complex investigation in education
A small school faced multiple staff-related allegations that had created significant tension among stakeholders. Basalt Solutions was engaged to conduct an independent investigation that balanced procedural fairness with the need for timely resolution. The investigation involved both on-site and remote interviews, allowing for a comprehensive understanding of the issues while minimising disruption to school operations. Using the PEACE interviewing model, Tim gathered detailed accounts from staff and other key stakeholders. The final report provided a clear narrative of events, supported by documentary evidence and interview analysis. The findings enabled the board to make informed decisions and restore confidence across the school community.
Workplace bullying investigation in the commercial sector
A company engaged Basalt Solutions to investigate internal misconduct allegations involving witnesses across multiple countries. The investigation required a hybrid approach, combining in-person interviews with remote engagements to ensure accessibility and efficiency. Tim applied the PEACE interviewing method to gather reliable accounts from all relevant parties. Throughout the process, Basalt maintained regular communication with senior leadership, providing strategic advice on emerging risks and ensuring procedural fairness. The final report offered a clear, evidence-based foundation for the organisation to take decisive and defensible action.