Organisational Reviews
EXPERT SOLUTIONS FOR CONCERNS AND COMPLAINTS ABOUT ORGANISATIONAL PERFORMANCE
Sometimes concerns arise, not because of the behaviour of any particular individual, but because processes, systems or cultures might not be working as well as they could. Left unaddressed, these issues can often affect the confidence of stakeholders and create risk. In these situations, it can be valuable to have an independent expert help you understand what happened, why it happened, and what to do next.
When to consider an organisational review
Clients engage us when they need an independent review that goes beyond the surface, provides reliable findings and enhances trust and confidence.
A review of your internal investigation processes to identify strengths, weaknesses, and provide recommendations for improvements.
Analysing how your organisation responded to a serious event and what can be improved next time.
Assessing how your board or senior leaders handled a sensitive situation
Understanding cultural dynamics that may affect safety, wellbeing, trust and confidence
Our approach
Our experience across investigations, intelligence, risk management and leadership – including cross-border collaboration and multi-disciplinary team leadership – enables us to conduct thorough, fair, investigative reviews. Our straightforward approach avoids blame, ignores the politics, and focusses on uncovering the facts, identifying root causes, and providing clear findings and recommendations.
We conduct in-depth interviews to understand context, uncover root causes and motivations, and to ensure all voices are heard. We gather, analyse and test all available evidence before making findings and recommendations. Our findings are reported in plain language with clear evidential links and recommendations tailored to your organisation.
Why independence matters
Internal reviews often struggle with perceptions of bias or conflicts of interest. In reality, it is very easy to develop a bias in these situations. In fact, it’s almost unavoidable. By engaging an independent reviewer, you:
- Build confidence among staff, stakeholders and those in your care
- Maintain control over your reputation
- Gain clarity that an internal review might miss
